Refund Policy

Because our products are digital

Mobile top-ups, gift cards, gaming credits, and eSIMs are digital goods that are consumed the moment they are delivered or redeemed. Because of this, our refund policy differs from a typical physical goods store.

Before delivery

If your order has not yet been paid for, you can simply let the 30-minute reservation expire, or contact us to cancel it — no charge is made.

After delivery

Once a code has been revealed on your order page or emailed to you, the order is final and cannot be refunded, as we have no way to confirm whether it has been used. Please make sure you select the correct product, denomination, and (for mobile top-ups) phone number before completing payment.

Exceptions

We will investigate and may issue a refund or replacement code if:

• The code we delivered does not work when redeemed, and this is confirmed with the issuing brand.
• A technical error on our side caused a duplicate charge for the same order.
• Your bank transfer payment was received but the matching order was never fulfilled.

Contact us within 7 days of your order with your order ID to request a review.

How refunds are paid

Approved refunds are returned using the original payment method where possible (crypto refunds are sent to a wallet address you provide; bank transfer refunds are returned by bank transfer).

Contact

Reach us through our contact form with your order ID and a description of the issue.